Thank you for shopping at Sac De Fleurs. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a hassle-free return policy within a 7-day return window. Please review the following terms and conditions:
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- The return request must be initiated within 7 days of the date of delivery.
- Proof of purchase, such as an order number or receipt, must be provided.
The following items are non-returnable:
- Used or Damaged items, if an item is deemed within the return window but shows significant signs of use, the item is no longer eligible for a refund
- Gift cards
- Personalized or Customized items
To initiate a return, please follow these steps:
- Contact our customer support team at [EMAIL] to request a return authorization and label.
- Pack the item securely in the original packaging, including all accessories and documentation.
- Clearly write the return authorization number on the outside of the package.
- Ship the item back to us using the provided shipping label.
Once we receive and inspect the returned item, we will notify you of the status of your return.
Refund or Exchange
Upon approval of the return, you may choose between a refund or an exchange:
Refund: If you choose a refund, the purchase price (excluding any shipping fees) will be refunded to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed.
Exchange: If you prefer an exchange for another item, we will process the exchange based on the availability of the requested item. Any price differences will be charged or refunded accordingly.
Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact us immediately. We will provide further instructions on returning the item, and we will cover the return shipping costs.
Upon receipt and verification of the damaged or defective item, we will either issue a full refund or send a replacement, depending on your preference.
Final Sale Items
Certain items marked as "Final Sale" are not eligible for return or exchange unless they are damaged or defective upon receipt. Please review the product description carefully before purchasing.
Changes to the Return Policy
Sac De Fleurs reserves the right to modify or amend this return policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after such modifications signifies your acceptance of the updated policy.